FAQs

FAQs

Do you have any questions? We will answer! If you cannot find the answer to your question below, please feel free to contact.

We love interacting with our customers!

1. Which brands of products are sold?

We sell products of various brands from Japan, Korea, Taiwan and Greater Asia.



2. Are all the sold products authentic?

Yes it is. All the products we sell are genuine products. Most of our products are shipped directly from Japan, Korea and Taiwan.



3. Do you do wholesale?

Sorry, we do not do wholesale now.



4. When were your products manufactured?

Our products are all up to date. The production date is clearly marked on the box, and most products have a three-year shelf life. Due to slightly different date formats in foreign countries, the production date of some products may be confused. Please be assured that we will ensure the production date before shipment. Because we firmly believe that our customers deserve the best and latest products.



5. Where can I resolve questions and obtain product information?

Our customer service representatives are fully trained and familiar with all of our inventory and sales products. We are happy to answer any of your questions and give you appropriate advice.



6. Does Ouch.com have a retail store?

Yes, we have a physical retail store located at 126-4940 No.3 Road, Richmond, BC, Canada, post code: V6X3A5. You are very welcome to visit our physical store, and we hope that our customers can enjoy shopping.



7. Does Aiyo accept special orders?

No, we do not accept special orders. To ensure the best customer experience, we only sell stock products. However, we welcome you to send an email to ioiobuy@hotmail.com to submit your wishes. We will consider your request and may implement it in the future.



8. Do you provide samples?

Yes, when you place an order, there will usually be some samples as a bonus. You can also choose the samples you want when you confirm the order. Please note that we cannot guarantee specific samples.



9. Can Aiyo.com guarantee product quality?

Ouch.com guarantees that our products are brand new, undamaged and sealed. At the same time, we guarantee that your order will be delivered intact. If the product you purchased appears to be cracked or damaged when it is delivered, please contact us by email immediately. We will do our best to solve your problem as soon as possible.



10. What payment methods are accepted?

Currently, we accept Visa, Mastercard, and Paypal.



11. Do I need to register to place an order?

Yes, you need to register before placing an order. By registering, you can save order information, shipping address and payment information. You will also get the latest product information.



12. What if I forget my password?

Click "My Account" in the upper right corner. Enter the password search page. Please enter your username, and after 2 minutes you will receive your password via email.



13. What if I forget my username?

Click "My Account" in the upper right corner. Enter the user name search page. Please enter your registered email. You will receive your username via email after waiting 2 minutes.



14. How is sales tax calculated?

The sales tax for companies selling through the Internet and other retailers are the same. All orders are 12% sales tax.



15. Is my transaction safe?

Yes, all your information will be encrypted using industry-leading SSL technology (all major online retailers and online banks use this technology).



16. What should I do if I receive a payment error notification?

Our customer service team can help you deal with payment errors, so any problems you may encounter can send us an email. Most payment errors occur because our fraud detection protection service detects the difference between your credit card company address and mailing address. Please make sure that your mailing address is exactly the same as the address stated on your credit card.

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